First Imperial Cargo, Inc. (“FICI”), together with its authorized affiliates, agents, contractors, carriers, warehouse operators, customs brokers, payment providers, and other service providers, provides the MY-SHOPPINGBOX.COM website, account, package-receiving, freight-forwarding, customs-processing, delivery, and related services collectively referred to as “My Shopping Box.”

For purposes of these Terms and Conditions and Service Agreement (“Terms”), any individual who registers for, accesses, or uses a My Shopping Box account or service shall be referred to as the “User.”

By registering for a My Shopping Box account, verifying an email address, submitting shipping instructions, checking out a shipment, making a payment, or otherwise using My Shopping Box, the User acknowledges that they have read, understood, and agreed to be bound by these Terms.

1. Account Registration

Registration for a My Shopping Box account is free. No annual subscription fee or fixed subscription period applies to a standard My Shopping Box account.

A User’s account shall remain active until it is closed by the User or suspended, restricted, or terminated by FICI in accordance with these Terms.

The User must provide complete, accurate, current, and verifiable information during registration. The User is responsible for promptly updating any account information that subsequently changes.

Each account is intended for the exclusive use of the individual registered User. The account, assigned suite number, and My Shopping Box receiving address may not be shared, transferred, rented, assigned, or made available to another person without the prior written authorization of FICI.

The User is responsible for maintaining the confidentiality of their account credentials and for activities conducted through their account. The User must promptly inform FICI of any suspected unauthorized use or access.

FICI may require the User to provide additional information, identification, invoices, receipts, payment records, permits, prescriptions, authorizations, purchase records, or other supporting documents where reasonably necessary to:

1. verify the User’s identity;
2. verify account ownership;
3. confirm the ownership, purchase, nature, value, or legality of merchandise;
4. process customs clearance or delivery;
5. investigate suspected fraud, prohibited shipments, duplicate accounts, payment irregularities, or misuse of the service;
6. comply with applicable laws and government requirements; or
7. protect FICI, its Users, facilities, employees, agents, carriers, merchants, and service providers.

Failure to provide requested information within the period specified by FICI may result in processing delays, refusal of service, suspension of the account, return of merchandise, continued storage charges, or other reasonable action.

2. Description of the Service

FICI shall provide the User with a designated receiving address in the United States of America (“U.S.”), the European Union (“E.U.”), or another location made available through the My Shopping Box platform.

The designated address and corresponding suite number are provided for the User’s lawful personal use in receiving permitted packages, merchandise, correspondence, and other articles purchased or obtained from merchants and senders.

Products purchased from merchants or sellers may be delivered to the designated My Shopping Box address through postal services, express couriers, freight carriers, or other delivery providers.

Upon receipt of a package and subject to these Terms, FICI and its authorized service providers may receive, identify, record, store, inspect, measure, weigh, photograph, repack, consolidate where applicable, process, forward, import, clear through customs, and arrange delivery of the package to the delivery address provided by the User.

FICI provides My Shopping Box as a package-receiving and freight-forwarding agent of the User. FICI is not the seller, manufacturer, distributor, or merchant of the goods purchased by the User unless expressly stated otherwise.

Availability of particular receiving addresses, freight services, destinations, delivery areas, and service features may vary.

3. Correct Use of the My Shopping Box Address

The User is responsible for providing the merchant or sender with the complete and correct My Shopping Box address, including:

1. the User’s registered name;
2. the correct warehouse or receiving address;
3. the User’s assigned suite or account number; and
4. any other addressing instructions displayed in the User’s account.

FICI shall not be responsible for delay, misdelivery, rejection, return, failure to identify, or loss caused by an incomplete, inaccurate, misspelled, or improperly formatted address provided by the User to a merchant or sender.

Packages must be addressed to the registered User and must include the correct suite or account number.

FICI may refuse, return, hold, or require additional verification for any package addressed to an unknown person, an unauthorized third party, or a name that does not reasonably correspond to the registered User.

4. Personal Use and Commercial Quantities

A My Shopping Box account is intended primarily for goods and merchandise acquired for the User’s personal or household use.

FICI may determine, based on the type, quantity, frequency, value, packaging, shipment pattern, or other relevant circumstances, whether merchandise appears to be of a commercial quantity or intended for resale, distribution, or another commercial purpose.

FICI may refuse to receive, process, forward, or deliver merchandise that it reasonably determines to be of a commercial quantity or outside the permitted use of the service.

Where FICI agrees to process a commercial or unusually large shipment, it may require additional documents, permits, customs arrangements, charges, or written agreements before accepting or forwarding the shipment.

5. Rates and Service Charges

Current transportation rates, service charges, estimated delivery timelines, available services, and other applicable costs may be viewed by logging into the User’s account and consulting the current rate sheet, rates page, checkout page, or other official My Shopping Box communication.

Transportation and other service charges shall be based on the rates displayed or communicated by My Shopping Box at the time the User confirms checkout, subject to final measurement, weighing, classification, and verification of the shipment.

Unless expressly identified as guaranteed, quotations, estimated charges, and estimated delivery timelines are provided for reference and may change after the package has been physically received, measured, weighed, inspected, or classified.

Prices, rates, charges, delivery timelines, destination coverage, and available service options may be changed prospectively. The User is responsible for reviewing the charges displayed during checkout before confirming payment.

5.1 Chargeable Weight

Shipping charges may be calculated using the package’s actual weight or dimensional weight, whichever is higher, in accordance with the applicable service and international transportation practices.

Unless a different divisor is expressly stated in the applicable rate sheet or checkout page, dimensional weight in pounds may be calculated as follows:

Length × Width × Height in inches ÷ 166

Where the dimensional weight is greater than the actual weight of the package, the dimensional weight may be used as the chargeable weight.

Measurements and weights determined by FICI or its authorized warehouse or carrier shall govern unless the User establishes a material measurement error through reasonable supporting evidence.

5.2 Additional Charges

The User shall be responsible for all applicable charges associated with the shipment, including, where applicable:

1. base freight charges;
2. fuel, handling, processing, repacking, consolidation, and warehousing charges;
3. insurance or additional shipment protection;
4. oversized, irregular, restricted-item, special-handling, or dangerous-goods charges;
5. storage charges;
6. customs duties, import taxes, value-added taxes, assessments, and government charges;
7. return, disposal, abandonment, redelivery, or address-correction charges;
8. payment-processing or collection charges; and
9. other charges disclosed during checkout or reasonably incurred in processing the shipment.

6. User Warranties and Legal Compliance

The User represents and warrants that every package, product, document, and article sent to or through My Shopping Box:

1. is lawfully owned, purchased, possessed, exported, imported, transported, and delivered;
2. complies with applicable laws and regulations of the country of origin, any country of transit, and the country of final destination;
3. is accurately and completely described and declared;
4. is supported by genuine invoices, receipts, permits, prescriptions, certificates, and other required documentation;
5. does not infringe intellectual-property, proprietary, privacy, or other third-party rights; and
6. is not intended to facilitate fraud, money laundering, unlawful trade, or another prohibited activity.

The User shall be responsible for fines, penalties, assessments, taxes, seizure expenses, return charges, storage expenses, legal costs, and other liabilities arising from the User’s unlawful, inaccurate, incomplete, or misleading acts, declarations, instructions, or documentation.

The User must not solicit or cause the shipment of merchandise restricted or prohibited by applicable export, import, transportation, aviation, maritime, postal, customs, or other laws.

7. Prohibited and Restricted Items

The User must not send or cause to be sent through My Shopping Box any item prohibited by the laws or regulations of the country of origin, transit, or destination, or by the policies of FICI, its warehouses, carriers, insurers, customs brokers, or service providers.

Prohibited or restricted goods may include, without limitation:

1. illegal drugs, narcotics, controlled substances, and drug paraphernalia;
2. explosives, fireworks, ammunition, weapons, and dangerous materials;
3. flammable, corrosive, toxic, radioactive, infectious, or hazardous substances;
4. counterfeit, pirated, stolen, or unlawfully obtained goods;
5. currency, negotiable instruments, bearer instruments, and similar high-risk articles;
6. live animals, plants, seeds, agricultural products, and food products requiring permits;
7. prescription medicines, medical products, cosmetics, supplements, and chemicals subject to regulatory restrictions;
8. obscene, unlawful, or prohibited materials;
9. items restricted by airline, maritime, postal, customs, or courier regulations; and
10. any other item identified as prohibited or restricted through the My Shopping Box website or an official service notice.

The User is responsible for reviewing the current prohibited- and restricted-items policies before purchasing or shipping an item.

FICI may refuse, quarantine, return, surrender to authorities, destroy, dispose of, or otherwise act upon prohibited or restricted items as required or permitted by applicable law. The User shall be responsible for the resulting costs.

FICI shall not be responsible for confiscation, forfeiture, destruction, delay, or loss arising from the User’s violation of export, import, transportation, customs, or other applicable rules.

8. Appointment as Receiving and Forwarding Agent

The User appoints FICI, together with its subsidiaries, affiliates, agents, contractors, and third-party service providers, as the User’s agent solely for purposes reasonably necessary to:

1. receive packages and correspondence addressed to the User’s My Shopping Box address;
2. identify, record, measure, weigh, store, inspect, photograph, repack, consolidate, and process packages;
3. arrange transportation and delivery;
4. process export and import requirements;
5. undertake customs-clearance diligence in the User’s name; and
6. perform other activities reasonably necessary to provide the requested service.

This appointment shall remain effective while the User’s account is active and while FICI has possession or control of any package belonging to the User.

9. Package Inspection

The User authorizes FICI and its authorized service providers to open, inspect, photograph, scan, measure, repack, or otherwise examine a package where reasonably necessary to:

1. identify its contents or owner;
2. verify the accuracy of declarations or documentation;
3. determine whether the package contains prohibited, restricted, hazardous, damaged, or undeclared goods;
4. comply with customs, security, transportation, insurance, or legal requirements;
5. investigate leakage, breakage, odor, contamination, damage, or suspicious circumstances; or
6. protect persons, property, facilities, carriers, and other shipments.

FICI’s right to inspect does not constitute an obligation to identify every prohibited, defective, dangerous, incorrectly declared, or unlawful item. The User remains responsible for the contents of every package.

10. Customs Clearance, Duties, and Taxes

FICI and its authorized agents may undertake customs-clearance diligence in the User’s name based on information and documentation supplied by the User, merchant, sender, carrier, or other available source.

The User authorizes FICI and its agents to submit shipment information and supporting documents to customs authorities, carriers, brokers, government agencies, and other parties reasonably involved in shipment processing.

The User is responsible for customs duties, import taxes, value-added taxes, assessments, penalties, inspection charges, permits, brokerage costs, and other government-imposed charges applicable to the shipment.

Depending on the destination and service, such amounts may be collected during checkout, before release, upon delivery, or through another payment method communicated to the User.

Customs authorities retain sole authority over assessment, inspection, valuation, classification, release, seizure, and other customs decisions.

FICI does not guarantee that a shipment will be admitted, released, exempted from duties or taxes, or processed within a particular period.

11. Payment Authorization

By confirming a checkout or payment transaction, the User authorizes FICI and its payment providers to charge the selected payment method for:

1. transportation and freight charges;
2. customs duties, taxes, and government assessments collected by FICI;
3. storage, handling, insurance, special-processing, and other applicable service charges; and
4. other amounts identified in the checkout or payment-confirmation page.

The User represents and warrants that they are the lawful holder of, or are duly authorized to use, the credit card, debit card, digital wallet, bank account, or other payment method submitted.

FICI may delay or refuse processing where:

1. payment is declined, reversed, disputed, or subjected to a chargeback;
2. payment information cannot be verified;
3. the name of the payment holder materially differs from the registered User and satisfactory authorization is not provided;
4. fraud or unauthorized payment activity is reasonably suspected; or
5. amounts due remain unpaid.

The User remains liable for valid charges notwithstanding a payment reversal, dispute, or chargeback.

12. My Shopping Box 50% Off First Checkout Promotion

12.1 Promotion Period

The My Shopping Box 50% Off First Checkout Promotion (“Promotion”) shall run from:

July 13, 2026 at 12:00 a.m. Philippine Standard Time until October 12, 2026 at 11:59 p.m. Philippine Standard Time.

No promotional code may be issued or redeemed outside the Promotion Period, except where My Shopping Box expressly provides otherwise in accordance with applicable law.

12.2 Acceptance of Promotional Mechanics

By receiving, applying, or redeeming a promotional code under the Promotion, the User agrees to these promotional mechanics in addition to the other provisions of these Terms.

In the event of an inconsistency between this Section and another provision of these Terms, this Section shall govern solely with respect to the administration and redemption of the Promotion.

12.3 Eligibility

The Promotion is available exclusively to eligible first-time Users who:

1. register a new My Shopping Box account during the Promotion Period;
2. register using a unique, valid, and verifiable email address;
3. successfully verify their registered email address;
4. have not previously registered, maintained, controlled, accessed, or used another My Shopping Box account;
5. have not previously completed a shipment checkout or paid shipping transaction through My Shopping Box;
6. have not previously received or redeemed the same or a substantially similar first-time-user promotional discount; and
7. comply with these Terms and all applicable shipment requirements.

The Promotion is limited to one eligible account, one promotional code, and one redemption per individual.

The use of multiple email addresses, variations of a name, different contact numbers, different delivery addresses, or other altered information shall not entitle the same individual to receive or redeem multiple promotional codes.

An account registered before July 13, 2026 shall not be eligible for this Promotion, regardless of whether the account has a previous transaction history.

Registration of an account does not automatically guarantee eligibility. Promotional eligibility remains subject to validation under these Terms.

12.4 Promotional Benefit

An eligible User shall receive a discount equivalent to fifty percent (50%) of the applicable base shipping charge for the User’s first qualifying My Shopping Box checkout transaction.

The Promotion applies to qualifying:

1. air-freight shipments; and
2. sea-freight shipments.

The discount applies strictly to the applicable base shipping rate calculated on a per-pound basis and applied to the shipment’s chargeable weight.

Where dimensional weight is greater than actual weight, the discount shall apply to the base shipping charge calculated using the applicable dimensional or chargeable weight.

12.5 Excluded Charges

The 50% discount does not apply to any charge separate from the applicable base per-pound shipping rate, including, without limitation:

1. insurance or additional shipment protection;
2. customs duties, import taxes, value-added taxes, government assessments, and regulatory charges;
3. special-handling charges;
4. oversized, irregular, restricted-item, dangerous-goods, or exceptional-processing charges;
5. storage and warehousing charges;
6. repacking, packaging, consolidation, return, disposal, and administrative charges;
7. payment-processing, collection, or currency-conversion charges;
8. delivery surcharges, remote-area charges, or redelivery charges; and
9. any other fee or charge identified during checkout as separate from the applicable base shipping rate.

The checkout page shall display the promotional discount and final amount payable before the User confirms payment.

12.6 Code Activation and Expiration

The promotional code shall become active upon the eligible User’s successful verification of their registered email address.

The code shall be valid for thirty (30) calendar days from the date and time of successful email verification or until the end of the Promotion Period, whichever occurs first.

All promotional codes shall expire no later than October 12, 2026 at 11:59 p.m. Philippine Standard Time.

A User who verifies their email address fewer than thirty (30) days before the end of the Promotion Period shall have only the remaining portion of the Promotion Period within which to redeem the code.

The promotional code shall expire upon the earliest occurrence of any of the following:

1. successful application of the code to the User’s first qualifying checkout;
2. completion of the User’s first checkout transaction, whether or not the promotional code was applied;
3. expiration of thirty (30) calendar days from successful email verification; or
4. October 12, 2026 at 11:59 p.m. Philippine Standard Time.

Verification, checkout, redemption, and expiration dates shall be determined using the date and time recorded by the My Shopping Box system.

12.7 First Checkout Requirement

The promotional code is valid strictly for the User’s first completed My Shopping Box checkout transaction.

The User must enter and successfully apply the promotional code before confirming and paying for their first checkout.

If the User completes their first checkout without entering and successfully applying the promotional code, the User’s entitlement to the Promotion shall be considered used and forfeited.

The Promotion shall not be applied retroactively where the User:

1. failed or forgot to enter the promotional code;
2. entered an incorrect or expired code;
3. failed to confirm that the code was successfully applied before payment; or
4. completed checkout after the code had expired.

Where a valid promotional code failed to apply because of a verified My Shopping Box system error despite the User’s correct and timely entry of the code, My Shopping Box shall review the transaction and may provide an appropriate correction, refund, credit, or replacement benefit.

12.8 One-Time, Single-Checkout Use

The promotional code may be used only once and in one checkout transaction.

The User may select and include multiple qualifying packages, boxes, or shipments in the same checkout transaction. The discount shall apply to the qualifying base shipping charges of all packages properly selected and included in that checkout.

Packages remaining in the User’s dashboard and not selected or included in the qualifying checkout shall not receive the discount in a later transaction.

For example, where five (5) packages appear in the User’s account and the User selects only three (3) packages for checkout, the 50% discount shall apply only to the qualifying base shipping charges of the three selected packages.

The remaining two packages shall be charged at the applicable regular rates when subsequently checked out.

The User shall not be entitled to:

1. reuse the promotional code;
2. request a second promotional code;
3. apply any unused portion of the discount to another transaction;
4. obtain a secondary or equivalent discount for packages left in the dashboard;
5. convert the unused promotional benefit into cash or account credit; or
6. request a manual extension solely because all packages were not included in the qualifying checkout.

Before confirming checkout, the User is responsible for reviewing and selecting every package they intend to include under the Promotion.

12.9 Duplicate Accounts

A “duplicate account” means an additional account created, controlled, maintained, accessed, or used by the same individual for the purpose of obtaining more than one first-time-user promotional discount.

Relevant indicators of a duplicate account may include, without limitation:

1. identical or substantially similar registered names;
2. variations or minor alterations of the same name;
3. related or sequential email addresses;
4. matching telephone or contact numbers;
5. matching payment information;
6. matching billing or delivery addresses;
7. matching identity documents;
8. related account-access, device, shipment, or transaction patterns; and
9. other information reasonably indicating common ownership or control.

No single indicator shall necessarily be conclusive. My Shopping Box may consider the totality of the relevant circumstances.

My Shopping Box may temporarily suspend promotional eligibility or restrict an account while conducting a reasonable verification review.

12.10 Promotion Abuse

Where My Shopping Box reasonably determines that an account was created or used to circumvent, manipulate, or abuse the Promotion, My Shopping Box may:

1. cancel the promotional code;
2. refuse or reverse an improperly obtained promotional discount, to the extent permitted by law;
3. place the affected shipment on hold pending payment of the correct charges;
4. suspend, restrict, or permanently disable the duplicate or offending account;
5. suspend or terminate related accounts used in connection with the abuse; and
6. take other reasonable action necessary to protect My Shopping Box, its Users, and the integrity of the Promotion.

The creation of accounts using different email addresses does not establish that the accounts belong to different individuals.

12.11 Notice and Identity Verification

Where an account is identified as potentially duplicate, fraudulent, or suspicious, My Shopping Box may notify the User through the registered email address and request official and verifiable proof demonstrating that the account belongs to a separate and distinct individual.

Acceptable proof may include:

1. a valid government-issued identification document bearing the User’s registered legal name;
2. proof of the registered delivery or billing address;
3. payment-method verification;
4. purchase records; or
5. other documentation reasonably necessary to verify identity and account ownership.

The User shall ordinarily be given fifteen (15) calendar days from the date of the verification request to submit the requested information, unless another reasonable period is stated in the notice.

Where the User establishes that the account belongs to a separate and valid individual, My Shopping Box may reinstate the account and restore promotional eligibility, provided that the promotional code and Promotion Period have not expired.

Submission of documents does not automatically guarantee reinstatement. Reinstatement remains subject to successful verification and compliance with these Terms.

Documents and information submitted for verification shall be processed in accordance with the My Shopping Box Privacy Policy and applicable data-protection requirements.

12.12 Non-Transferability and Combination With Other Offers

The promotional code:

1. is personal to the eligible User;
2. is non-transferable;
3. may not be sold, exchanged, reproduced, or assigned;
4. has no cash value;
5. may not be converted into account credit; and
6. may not be combined with another promotional code, voucher, coupon, rate reduction, or discount unless expressly authorized by My Shopping Box.

12.13 Ineligible Transactions and Shipments

The Promotion shall not apply where:

1. the account or transaction fails to satisfy the eligibility requirements;
2. the promotional code is expired, invalid, previously used, transferred, reproduced, or improperly obtained;
3. the shipment contains prohibited, restricted, dangerous, fraudulent, counterfeit, or unlawfully obtained merchandise;
4. the shipment is refused, returned, confiscated, abandoned, or cancelled;
5. the User has unpaid charges or unresolved payment disputes;
6. the User provided false, misleading, incomplete, or unverifiable information; or
7. the transaction was designed to manipulate, exploit, circumvent, or abuse the Promotion.

12.14 Technical and Encoding Errors

My Shopping Box may correct an obvious technical, typographical, encoding, calculation, or system error affecting a promotional code or discount.

A technical error shall not automatically prejudice a User who acted in good faith and otherwise complied with these promotional mechanics.

My Shopping Box shall reasonably review reported system errors and provide an appropriate correction where the error originated from the My Shopping Box platform.

A display or calculation error that would result in a discount materially different from the advertised 50% reduction of the qualifying base shipping charge shall not create an entitlement to the erroneous amount.

12.15 Fulfillment of Valid Discounts

My Shopping Box shall honor promotional codes validly issued and properly redeemed in accordance with these mechanics during the Promotion Period.

My Shopping Box shall not retroactively reduce the advertised discount or impose additional eligibility requirements on a User who has already completed a valid qualifying checkout.

12.16 Changes Required by Law or Government Authority

The Promotion shall be administered according to these published mechanics.

My Shopping Box may implement a modification, suspension, correction, or termination where required by applicable law, a court, a competent government authority, a material security incident, or circumstances that make continued lawful administration impossible.

To the extent reasonably possible, any required change shall apply prospectively and shall not prejudice a discount already validly applied to a completed checkout.

Affected Users shall be notified through the same or a reasonably comparable communication channel through which the Promotion was announced.

12.17 Promotional Complaints and Assistance

Questions, verification submissions, or complaints concerning the Promotion may be directed to:

First Imperial Cargo, Inc. / My Shopping Box
Business Address: 113 Roxas Boulevard, Baclaran, Parañaque City, Metro Manila, Philippines
Contact Number: +632 8830 1289
Email: [email protected]

The User should provide their registered email address, relevant package or transaction details, screenshots where available, and a description of the concern.

13. Payment Privacy and Security

FICI does not retain complete credit-card information on its own servers.

Payments for My Shopping Box services may be encrypted and securely routed to authorized third-party payment gateways and payment-service providers identified during checkout.

Payment information may be processed by the applicable authorized third-party payment gateway, acquiring bank, card network, digital-wallet provider, financial institution, fraud-prevention provider, or other payment participant in accordance with its own terms, privacy policies, and security practices.

The User warrants that they are legally authorized to use the payment information submitted.

FICI may refuse or delay service where the name associated with a payment method is materially different from the registered User’s name and satisfactory proof of authorization is not provided.

14. Merchants, Warranties, and Returns

FICI is not the merchant or seller of merchandise received through My Shopping Box and is not affiliated with a merchant merely because the merchant’s merchandise is shipped through the service.

FICI does not control and shall not be responsible for:

1. product quality, safety, authenticity, legality, description, availability, or suitability;
2. merchant representations, prices, billing, fulfillment, cancellation, refund, or return policies;
3. product warranties or manufacturer support;
4. incorrect, incomplete, damaged, defective, counterfeit, or missing merchandise delivered by the merchant; or
5. a merchant’s refusal to accept a return or provide a refund.

Product warranties offered in the U.S., E.U., or another country may not apply outside the product’s country of origin.

Where requested and operationally available, FICI may facilitate the return of merchandise to a merchant. The User shall be responsible for applicable freight, handling, storage, customs, processing, and miscellaneous charges associated with the return.

FICI’s assistance with a return does not guarantee that the merchant will accept the merchandise or issue a refund.

15. Shipment Insurance and Liability

FICI provides complimentary insurance or shipment protection of up to US$100.00 per shipment, subject to the applicable insurance terms, exclusions, claims procedures, documentation requirements, and limitations published or communicated by My Shopping Box.

The value of a shipment shall ordinarily be based on the genuine purchase price or declared value supported by an invoice, receipt, merchant record, shipping document, or other evidence reasonably accepted by FICI or the insurer.

Where available, the User may purchase optional additional insurance or shipment protection for merchandise valued above US$100.00 at the rates and subject to the conditions published by My Shopping Box.

The User is responsible for selecting adequate insurance before checkout.

FICI’s responsibility for a package begins when it is physically received and recorded at the applicable My Shopping Box facility and ends when the package is:

1. delivered to the delivery address provided by the User;
2. returned in accordance with the User’s instructions;
3. lawfully disposed of or abandoned;
4. surrendered to a competent authority; or
5. otherwise released in accordance with these Terms.

Subject to applicable law, FICI’s liability for a covered loss or damage shall not exceed the lesser of:

1. the proven actual value of the lost or damaged merchandise;
2. the valid declared value;
3. the applicable insured value; or
4. the limitation established under the applicable carrier, insurance, or service terms.

To the extent permitted by law, FICI shall not be liable for indirect, incidental, special, punitive, exemplary, or consequential losses, including lost profits, lost business opportunities, emotional distress, loss of use, or loss of anticipated savings.

Nothing in these Terms shall exclude any liability that cannot lawfully be excluded.

16. Delivery Information

The User is responsible for providing a complete, current, accurate, and serviceable delivery address, recipient name, contact number, and other required delivery information.

FICI shall not be responsible for delay, failed delivery, return, or additional cost caused by:

1. incorrect or incomplete delivery information;
2. the recipient’s absence or refusal to accept the shipment;
3. restricted access to the delivery location;
4. failure to pay applicable charges;
5. customs or government action; or
6. circumstances outside FICI’s reasonable control.

Additional charges may apply for address corrections, redelivery attempts, remote-area service, returns, or other exceptional delivery requirements.

17. Delivery Timelines

Delivery and processing timelines displayed or communicated by My Shopping Box are estimates unless expressly identified as guaranteed.

Timelines may be affected by package arrival schedules, consolidation requirements, flight or vessel availability, customs inspection, government processing, weather, peak periods, carrier delays, holidays, strikes, emergencies, force majeure, and other operational circumstances.

A delay shall not automatically entitle the User to a refund, discount, credit, or damages unless required by applicable law or expressly provided under a separate written service guarantee.

18. Storage

The User shall receive fifteen (15) calendar days of free storage beginning on the date the package is recorded as received at the applicable My Shopping Box facility.

After the free-storage period, the package shall incur storage and handling charges at the rates published on the My Shopping Box rates page or otherwise communicated to the User.

Storage charges shall continue to accrue until the package is checked out, returned, released, disposed of, or otherwise removed from the facility.

The User must pay all applicable storage and handling charges before FICI is required to process or release the package.

19. Unclaimed or Abandoned Packages

FICI may treat a package as unclaimed or abandoned where:

1. no valid shipping instructions have been received;
2. applicable transportation, customs, handling, or storage charges remain unpaid;
3. the User cannot be contacted through the registered contact information;
4. the account has been terminated or disabled and the package has not been removed; or
5. the package has remained at the facility for sixty (60) calendar days from receipt.

Subject to applicable law and reasonable notice where practicable, FICI may return, sell, donate, destroy, discard, surrender, or otherwise dispose of an unclaimed or abandoned package.

Any proceeds received may be applied to unpaid freight, storage, handling, disposal, customs, administrative, and other costs. The User shall remain liable for any remaining balance.

FICI shall have no obligation to compensate the User for an abandoned package lawfully disposed of under this Section, except to the extent required by applicable law.

20. Customer Service

FICI shall endeavor to respond within twenty-four (24) hours to inquiries, requests, and complaints received during regular working days through:

Email: [email protected]
Business Address: 113 Roxas Boulevard, Baclaran, Parañaque City, Metro Manila, Philippines
Contact Number: +632 8830 1289

Messages received during weekends, holidays, or outside regular business hours may be addressed on the next regular working day.

The stated response period is a service target and may vary depending on the nature, complexity, and volume of the inquiry.

21. Privacy and Personal Information

FICI shall process personal information in accordance with its Privacy Policy and applicable data-protection requirements.

FICI may collect, use, retain, and process information reasonably necessary to:

1. register and maintain the User’s account;
2. receive, identify, process, transport, clear, and deliver packages;
3. process payments and verify transactions;
4. provide customer support;
5. prevent fraud, account abuse, prohibited shipments, and security incidents;
6. comply with customs, tax, regulatory, legal, and reporting obligations;
7. communicate service updates and promotional information where permitted; and
8. protect the rights, safety, property, and legitimate interests of FICI, its Users, service providers, and third parties.

FICI may disclose relevant information to its subsidiaries, affiliates, warehouses, carriers, customs brokers, payment providers, insurers, technology providers, professional advisers, government authorities, and other parties where reasonably necessary to provide the service or comply with applicable law.

FICI shall not sell or trade the User’s personal information for unrelated third-party marketing purposes.

Identity documents submitted for account or promotional verification shall be processed for legitimate verification, fraud-prevention, legal-compliance, or claims purposes and protected through reasonable organizational, physical, and technical safeguards.

The User should review the separate My Shopping Box Privacy Policy for more complete information concerning the collection, use, retention, disclosure, and protection of personal information.

22. Account Suspension, Closure, and Termination

The User may request the closure of their account by contacting [email protected].

Account closure shall not release the User from unpaid charges, pending transactions, storage obligations, customs liabilities, chargebacks, claims, investigations, or other obligations incurred before closure.

FICI may suspend, restrict, or terminate an account where:

1. the User violates these Terms;
2. the User provides false, misleading, incomplete, or fraudulent information;
3. prohibited, illegal, dangerous, or restricted goods are received;
4. payments are reversed, disputed, unauthorized, or unpaid;
5. the account is shared with or used by unauthorized persons;
6. multiple accounts are created or used to improperly obtain promotional benefits;
7. the User threatens, abuses, or endangers personnel, facilities, carriers, service providers, or other Users;
8. continued service would violate applicable law or create a material operational, legal, financial, or security risk; or
9. FICI is directed to act by a competent authority.

Where appropriate, FICI may provide notice and a reasonable opportunity to correct a violation.

Immediate suspension or termination may be imposed where reasonably necessary because of fraud, unlawful activity, safety concerns, payment risk, government action, or serious abuse.

Packages remaining in FICI’s possession following account closure, suspension, or termination shall remain subject to applicable storage, return, disposal, customs, and other charges.

23. Copyright and Intellectual Property

The My Shopping Box website and its content, including text, graphics, logos, photographs, designs, software, databases, trademarks, service marks, and other materials, are owned by or licensed to FICI and are protected by applicable intellectual-property laws.

The User may access and use the website only for its intended personal and transactional purposes.

Without prior written authorization, the User may not:

1. reproduce, republish, distribute, sell, license, modify, or create derivative works from website content;
2. copy or imitate any My Shopping Box name, logo, mark, interface, or design;
3. scrape, extract, reverse engineer, interfere with, or commercially exploit the platform; or
4. use the website or its contents for an unlawful or unauthorized purpose.

24. Website and Service Disclaimer

The My Shopping Box website, platform, software, account dashboard, and online services are provided on an “as is” and “as available” basis, subject to applicable law.

FICI does not warrant that the website or platform will be uninterrupted, error-free, completely secure, continuously available, or compatible with every device, network, browser, or system.

FICI shall not be responsible for disruption, delay, malfunction, data-transmission failure, or service interruption caused by:

1. vandalism, hacking, cyberattacks, malware, or unauthorized access;
2. telecommunications, internet, power, banking, or payment-system outages;
3. carrier, airline, shipping-line, customs, port, warehouse, or government-system disruption;
4. equipment or software failure;
5. human or administrative error;
6. extreme or severe weather;
7. fire, flood, earthquake, epidemic, pandemic, war, terrorism, civil disturbance, labor disruption, or governmental action;
8. acts or omissions of third parties outside FICI’s reasonable control; or
9. another fortuitous event or force-majeure circumstance.

FICI shall use commercially reasonable efforts to restore affected services and reduce disruption where reasonably possible.

25. Amendments to Services, Rates, and Terms

FICI may prospectively modify its services, standard rates, freight methods, destination coverage, operational procedures, website features, and these Terms.

Material changes shall take effect upon publication on the My Shopping Box website or on another date stated in the applicable notice.

Changes shall not ordinarily alter the charges for a checkout transaction already completed and paid, except where necessary to correct fraud, an obvious error, unpaid government charges, inaccurate User declarations, or another matter permitted by applicable law.

The User is responsible for reviewing the Terms displayed when using the service.

Continued use of My Shopping Box after the effective date of revised Terms shall constitute acceptance of the revised Terms.

Any promotional campaign shall remain subject to its separately published promotion period and mechanics.

26. Severability

If any provision of these Terms is held invalid, illegal, or unenforceable by a court or competent government authority, that provision shall be interpreted or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

27. No Waiver

Failure by FICI to enforce a provision of these Terms on one occasion shall not constitute a waiver of that provision or of FICI’s right to enforce it on another occasion.

28. Entire Agreement

These Terms, together with the applicable rate sheet, prohibited-items list, Privacy Policy, checkout disclosures, insurance terms, promotional mechanics, and other policies expressly incorporated by reference, constitute the agreement between the User and FICI concerning the My Shopping Box service.

Where a specific service, insurance policy, promotional offer, carrier service, or payment method is governed by additional terms, those additional terms shall also apply.

29. United States Postal Service Application for Delivery of Mail Through Agent

In consideration of the delivery of the User’s mail to the mail agent My Shopping Box/First Imperial Cargo, Inc., the addressee and agent agree that:

1. the addressee or agent must not file a change-of-address order with the United States Postal Service upon termination of the agency relationship;
2. the transfer of mail to another address is the responsibility of the addressee and the agent;
3. all mail delivered to the agency under this authorization must be prepaid with new postage when redeposited in the mail;
4. upon request, the agent must provide the United States Postal Service with all addresses to which the agency transfers mail; and
5. when information required under the applicable authorization changes or becomes obsolete, the addressee must file a revised application with My Shopping Box/First Imperial Cargo, Inc.